Sometimes, your organisation must deal with complaints. Complaints can be received from customers, but you may also have complaints towards suppliers or internal issues. Not addressing complaints properly may have serious consequences for your company. A complaint may even mean that you have to recall certain products from the market. It is therefore essential to use established procedures to deal with these situations.
With SI Foodware – Non-Conformances, all complaints are followed up in a consistent and structured way. In the case of customer non-conformance, this is very important for customer retention and customer satisfaction. If a complaint is related to a supplier, then financial consequences are of concern for your organisation. Transparency is created for all employees involved because the non-conformance module is integrated with CRM, Financial Management, and Quality. This makes the process more efficient and decreases the chance of mistakes.