ERP Services
Get the Most Value from Your ERP Investment
ERP Implementation
Flexible implementation plans to fit your needs
The world and technologies have changed. Applying old methodologies to cloud ERP is not effective. That's why we offer flexible plans to match your needs and resources. We'll be by your side to inspire your organization to thrive with your new business system.
We know how to implement Dynamics software
We also understand that every client's organization may have different resources and skills. Some may have experienced resources and need fewer hours, while others may need more guidance and hand-holding. Either way, we'll provide solid support to help you achieve your project goals.
We recommend a straightforward approach using best practices to ensure we bring your system operational while minimizing disruptions.
It's all about teamwork
Our consulting team are excellent listeners who communicate well, so there is a clear understanding of your requirements. We recognize that the employees in your organization who do the day-to-day work know where the process gaps are. We work as a team with your people to create a business system that works for every department.
Planning large or complex projects
How we measure the success of the project:
At Liberty Grove Software, we have one added measure that is just as important to us as all the rest:
Did the project achieve specific goals like fewer workarounds, more visibility into key metrics, or better customer service? Your success with Dynamics Business Central/NAV is our objective.
Support
Getting Help from Liberty Grove is Simple
We take the long view when it comes to supporting something as essential as your business system, the heartbeat of your organization.
We make sure there are training options available to ensure your people know how to use the ERP system. Training cuts down on processing errors and reduces questions to clarify functionality.
That said, we know from experience that most clients, if they encounter a problem, simply want to be able to pick up a phone and pass the problem onto their Business Central/NAV partner.
The last thing they want to do is turn their key personnel into ERP investigators and lose even more time.
That’s the approach we take with our clients. If something happens, you simply call or email us. From that point forward, we’ll take the ball. If it’s a problem we can solve on our own, we’ll do so. Otherwise, we’ll coordinate activities with your staff, contact Microsoft on your behalf, and ensure the issue is resolved to your satisfaction.
Count on Liberty Grove’s Real-World Experience for Rapid Answers
Microsoft stands behind its ERP products by offering 10 years of active support for each new Business Central/NAV release. They have support plans available to purchase, however they don’t know your specific business processes like Liberty Grove does.
Our customers appreciate that we can quickly identify a problem, and in many cases solve it immediately. If additional expertise is needed, we’ll shepherd it through Microsoft ‘s support process to its successful resolution. Count on Liberty Grove to be your ERP frontline support to keep your ERP running flawlessly.
If a problem arises with your ERP system, just pick up the phone or email us – we’ve likely already encountered a similar issue from our years of supporting hundreds of customers and can help you resolve it quickly. We’ll identify what the issue is and usually solve it. Our long-term relationship with Microsoft means we can further escalate issues with Microsoft when needed.
Troubleshooting is Where We Excel
As a longstanding Microsoft Dynamics 365 Business Central/NAV partner with experienced, fully certified employees and associates, many of whom have written books on Business Central/NAV, taught courses, or assisted Microsoft in problem resolutions, we’ve acquired a reputation for solving tough Business Central/NAV problems over the years.
Have a problem you can’t solve?
Our deep experience means we likely have run into similar issues as the ones you might have. Troubleshooting is something we do every day for Business Central/NAV partners and end users who have been unable to solve problems through other means. In fact, 60% of our business comes from people calling us for help on specific Business Central/NAV issues.
Rely on our dedicated highly skilled team to stick with you until your problem is resolved so you can get back to business quickly.
Upgrades
We get it, you don’t know what you don’t know - like how upgrading can breathe new life into your operations. When your business grows or the marketplace evolves, your ERP system may fall behind. It may be “giving you all it’s got”, but it’s not enough to compete against today’s technology.
No worries – we are upgrade experts and can help you to leverage all Microsoft Dynamics Business Central has to offer.
Benefits of Upgrading to Microsoft Dynamics 365 Business Central
Business Central/NAV Versions We Know
Our Process
The only exception to this process is if you have extensive customizations and/or third-party add-ons to your system. In that case, we will need additional information to complete our quote. The good news is some of those customizations may not be needed because that functionality may be in the new version, or a proven third-party app may satisfy your requirements.
Our Measures of Success
The question is whether the team doing the upgrade can execute, which brings us to…
